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Help with Stash
Tell us which step stopped working and what you expected to happen. A clear description helps us find the right fix.
Email Stash supportkyle@bartlettlabs.io ยท Bartlett Labs
Useful details to include
- The page or action that failed and the exact error text.
- Your browser and device, and whether you were online.
- The approximate time and whether the problem happens again.
- Your sign-in email and household name when access is involved.
Keep passwords, sign-in tokens, payment details and private receipt contents out of a support message.
Quick checks
An item or checklist change is still pending
Open Offline work and review its state. Reconnect for network retries. A conflict needs your choice after reviewing the current record. Keep or export unsynced work before signing out or clearing browser data.
I can't change a household record
Check your role in Settings. Viewers can browse; owners and members can make inventory changes. Household settings and invitations need an owner. If your role changed recently, refresh your household.
A photo wasn't identified
You can enter or correct the item details manually. Identification can be unavailable because of a connection problem, an unsupported image or a usage limit. A failed suggestion does not need to stop manual intake.
I need billing, export or deletion help
Owners manage available subscriptions from Settings. Household members can prepare an export there. For a data request or an action that won't finish, contact support with the error and household name.
Read export and deletion steps